Patient Navigators

What is a Patient Navigator?

Health PEI Patient Navigators are individuals who can help you and your family to access resources within the health care services, community support organizations and other resources regardless of where you live in PEI or where you are within your health care journey.

Health PEI Navigators specialize in helping people find the most appropriate access points to meet their health care needs.

Navigators cannot offer treatment medical advice, nor can they adjust wait times for procedures or register you on the Patient Registry. If you do not have a family doctor or nurse practitioner, please complete the Patient Registry Online Application Form, call 1-855-563-2101 (toll-free) or for in-person assistance, visit an Access PEI location.

Below is the list of current Patient Navigators by health service area.

Provincial Patient Navigator:

Telephone: (902) 620-3418 | 1-844-882-3141 (toll-free)
Email: patientnavigator@gov.pe.ca

Cancer Patient Navigator:

Cancer Patient Navigation Program
Telephone: 902-894-2552 or 1-877-511-5177 (toll-free)
Email: cancerpatientnavigator@ihis.org

Stroke Patient Navigator:

Stroke Care Program
Telephone: 1-844-871-0634 (toll-free)
Email: strokenavigator@ihis.org

Mental Health and Addictions Patient Navigator:

For urgent medical situations, please call 9-1-1 or go to the nearest emergency department. If you require urgent mental health support, please call the Mental Health and Addictions Phone Line at 1-833-553-6983 (toll-free).

Mi’kmaq Health Systems Navigators:

Mi’kmaq community health systems navigators are employed by their respective communities and are available to all those seeking Indigenous navigation support while accessing the various Health PEI services. They will:

build relationships of trust with Mi’kmaq clients and families and guide them through the health system
attend appointments, ensuring early identification of client emotional, social, and spiritual needs and seeking Western and/or traditional resources and supports
coordinate care and assist with care transitions by serving as liaison between Mi’kmaq clients, their treatment team, and Western and traditional health and wellness system supports
educate clients and family members on disease, treatment options, and follow-up care requirements
facilitate communication and cultural understanding with Mi’kmaq clients, families, and care providers
advocate for improvements in PEI health systems based on identified gaps facing Mi’kmaq clients and families.
support Mi’kmaq clients by liaising with the Non-Insured Health Benefits program which provides eligible First Nations and Inuit clients with coverage for a range of health benefits that are not covered through other social programs, private insurance plans or provincial or territorial health insurance.

Mi’kmaq Health Systems Navigator (West)
Shelby Arsenault, R.N., BScN

Telephone: 902-831-2711
Email: shelby.arsenault@lennoxisland.com

Mi’kmaq Health Systems Navigator (East)
Crissy Riley, LPN

Telephone: 902-676-3007
Email: criley@abegweithealth.ca

Other Resources:

Medical Records

Looking for assistance in obtaining Health PEI Medical Records such as diagnostic imaging, please visit: Request health and medical record

If you require your personal medical records from a specific doctor or medical clinic, those records are kept with the clinic or doctor only and you will need to contact their office directly. Health PEI does not have access to those records.

College of Physicians & Surgeons of PEI

College of Physician & Surgeons of PEI - Find a Physician Directory

Out-of-Province Travel

Looking for health services that are not offered in PEI and require out-of-province travel. Please contact the Out-of-Province Travel Support Program at ooptravelsupport@gov.pe.ca or 902-368-5918 or visit Financial Assistance for Out-of-Province Medical Travel.