About Service PEI

Who we are:

• A new centre of excellence, finding ways to make government services and programs more accessible to Islanders through knowledge, innovation and partnerships. It is focused on three key service areas: Access PEI, Contact PEI and Service Experience.  
• Service Promise – by working together, we promise to: 
  • put the needs of Islanders first 
  • make services more accessible to all 
  • be responsive to the diverse needs of all people 
  • be passionate and empathetic about meeting the needs of Islanders 

What we do:

• Provide people with access to services in the way that works best for them 
• Continuously improve the way services are delivered 
• Provide access to services in the way that Islanders want
• Reduce red tape 
• Connect citizens to government by providing easy and convenient access to programs, services and information

Access PEI

For in-person service visit any one of our Access PEI locations.

Contact PEI

Did you know that you can complete some services over the phone? Call 1-833-PEI-1873 (1-833-734-1873) during regular government hours of operation.

Services provided include:

• Change of Address
• Renew Drivers Licenses
• Renew Voluntary IDs
• Call to book an appointment to apply for PEI Health Cards, join the Patient Registry and sign-up for Maple Virtual Care.
• Marriage License Appointment Bookings (available at Royalty Crossing in Charlottetown and Access PEI Summerside)
• Motor Vehicle Registrations
• Book Free Heat Pump Appointments
  • Any Islander who makes under $100,000 a year can call Contact PEI to book an appointment with a Customer Service Representative at any Access PEI location to discuss/apply for the Net Zero Free Heat Pump Program
• Call to book an appointment with a Property Inquiries Coordinator to discuss building/developing plans. Appointments are available in Charlottetown at 31 Gordon Drive, Access PEI Montague, Access PEI Summerside and Access PEI O'Leary.
• Answer general questions and direct calls to proper departments

You can also call or email for answers to general questions or to be directed to the appropriate government department.

Service Experience

The Service Experience section of Service PEI is the hub for service expertise. Islanders deserve quality service and consistent experiences when accessing government information, services and programs.

Service Experience focuses on creating multiple service delivery options for people. The team focuses on creating easy-to-use services that work well on different platforms. They collaborate with others to plan, engage with users, set up service partnerships, improve processes, share data, and evaluate performance.