Service Standards for Web Presence and Marketing Support Assistance

Innovation PEI encourages applicants to contact a Business Development Officer prior to applying for support, as this typically will save the applicant time and result in a better experience.  This contact benefits the applicant by:

• assisting the applicant to identify the most appropriate support(s) available from Innovation PEI and other sources, via a review of their business and its associated plans, opportunities, and challenges; and
• providing a review of the application form and process, to ensure the applicant fully understands the information and/or documentation required for application and the associated timelines.

These service standards are applicable under normal conditions; deviations may be necessary under exceptional circumstances.

Acknowledgement of Application

Applicants will receive confirmation that their application has been received, and advised whether their application is complete, within ten business days of receipt by Innovation PEI.

Notification of Decision

Following Innovation PEI’s receipt of a complete application, applicants will be advised of Innovation PEI’s decision within the following timeframes:

Web Presence – ten (10) to twenty (20) business days.

Marketing Support – twenty (20) to thirty (30) business days.